Level 1
- Bug fixing
- Performance fine tuning
- Regression Testing
- Development escalation
- Change Management
Level 2
- Application troubleshooting activities
- Bug reports for identified problems
- Identification of required additional tooling, issue of change requests
- Monitor and report on performance, throughput, and load development
Level 3
- Technical maintenance
- Defect resolution by identifying the root cause for a given incident
- Fix for minor issues during implementation, test fix, promote to production following normal steps (Dev, UAT, Prod)
- In the case of environment issues (Anypoint Platform), our Platform Architect will be available to you.
Application Support
With a 24/7 end-to-end application support model delivered by a dedicated team of technical experts, our application support services offer you crucial support for the critical systems in your business. Continuously monitoring applications for any sudden spikes or issues and fixing identified anomalies ensures the smooth running of your APIs without interrupting the business.
Our SLA driven application support service covers end-to-end support activities including incident management, defect logging, resolution, and remediation.
Why NJC Labs
- Ready access to experienced and certified MuleSoft professionals
As a support client you have full access to our experienced MuleSoft certified developers and architects, who are the key to making your program successful. - ITIL compliant KPI driven support model
Our support model delivers you uninterrupted business continuity. - Support services maturity
Reassurance you are protecting with professionally articulated Service Level Agreements and governance mechanisms.
Our Tiered Application Support approach
We provide L1, L2, L3 support as defined below:
L1 support covers basic application failure incidents and includes the following screening activities:
- Application troubleshooting activities.
- Bug reports for identified problems.
- Identification of required additional tooling, issue of change requests.
- Monitor and report on performance, throughput, and load development.
L2 support covers incidents not resolved at L1 level due to the need for technology ad domain expertise. It includes the following activities:
- Technical maintenance.
- Defect resolution by identifying the root cause for a given incident.
- Fix for minor issues during implementation, test fix, promote to production following normal steps. (Dev, UAT, Prod)
- In the case of environment issues (Anypoint Platform), our Platform Architect will be available to you.
L3 support covers bug fixing issues and needs requiring a development environment to simulate the real scenario. It includes the following activities:
- Bug fixing.
- Performance fine tuning.
- Regression Testing.
- Development escalation.
- Change Management.
Contact Us
Head Quarters
Building 220, Wharfedale Road, Wokingham, RG41 5TP, United Kingdom
+44 20 8638 5400
hello@njclabs.com
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