Challenge

• Requirement for high quality and personalized banking service both online and offline.
• Digital transformation and modernization, without impacting traditional core values, services and principles of the bank.
• Reducing technical debt acquired over years of operation without any downtime of services during cutover
• Rolling out unique personalized digital services through omni channel viz Mobile, Internet, Kiosks, Tele Banking, in Branch services.
• Compliance with changing regulatory requirements
• Highest level of security and privacy protocol implementation, to ensure trust for Banks Customers
• Architecture roadmap for migration from mule 3 and custom coded microservices to mule 4.

Strategy and Solution

• Initial engagement involved fixing issues and delivering quality to existing mule solutions.
• Designed and delivered proof-of-concepts and solutions on different integration scenarios of banking like Card Payment Integration, Digital Wallets, Solutions for Regulatory compliance.
• Advised Roadmap for Legacy Integration Migration to Mule 4
• Onboarded systems like Finastra, Surepay, Consent Management etc.

Result

• Delivered high quality of service whilst fulfilling regulatory and compliance requirements.
• Considerably reduced technical debt and onboarded multiple SaaS Systems quickly.
• Multiple excellent feedbacks from High Net worth customers to the bank on features released by the bank through various touch points, powered by MuleSoft.
• Reuse of API’s helped bank to accelerate innovation.
• Plug and Play architecture implemented with flexibility to onboard any new technologies or services as and when required.
• Adoption of Open Banking Standards at API Level with roadmap for Mule 3 to Mule 4 transition.